complaints https://thefosteringnetwork.org.uk/ en Proposed changes to the IRM for qualifying determinations (Wales) https://thefosteringnetwork.org.uk/node/12124 <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--page.html.twig x field--node--title.html.twig * field--node--page.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--title.html.twig' --> <span property="schema:name">Proposed changes to the IRM for qualifying determinations (Wales)</span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--page.html.twig x field--node--uid.html.twig * field--node--page.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--uid.html.twig' --> <span rel="schema:author"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/modules/user/templates/username.html.twig' --> <span lang="" typeof="schema:Person" property="schema:name" datatype="">Daisy Elliott</span> <!-- END OUTPUT from 'core/modules/user/templates/username.html.twig' --> </span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--page.html.twig x field--node--created.html.twig * field--node--page.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--created.html.twig' --> <span property="schema:dateCreated" content="2021-02-19T16:25:25+00:00">Fri, 02/19/2021 - 16:25</span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-introduction--page.html.twig * field--node--field-introduction.html.twig * field--node--page.html.twig * field--field-introduction.html.twig * field--text-long.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-introduction field--type-text-long field--label-hidden field--item"><p>In the Autumn of 2020 the Welsh Government launched a consultation to request views on whether there is a need to retain a system of independent reviews in fostering, or whether there are alternative mechanisms which could be put in place to ensure that foster carers / prospective foster carers who disagree with decisions about their terms of approval can make their views known.</p> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--page.html.twig * field--node--body.html.twig * field--node--page.html.twig * field--body.html.twig * field--text-with-summary.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div property="schema:text" class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><p>The Independent Reviewing Mechanism&nbsp;(IRM) manages the process by which prospective or approved foster carers, can seek a review of a ‘qualifying determination’ made by a fostering provider. This includes local authorities and independent providers. Qualifying determinations are made where an agency is proposing not to approve an individual as a foster carer, or to terminate or make a change to the individual’s terms of approval.&nbsp;</p> <p>The Fostering Network believe that bringing the review function for independent reviews of determinations&nbsp;under fostering agencies’ complaints procedures would pose many challenges, including the loss of an important level of independent scrutiny for foster carers and quality assurance across fostering providers. We are concerned that the new proposed system might put foster carers in an awkward or compromising position when registering a complaint.&nbsp;</p> <p>We propose that the above challenges could be overcome through the introduction of <a href="https://www.thefosteringnetwork.org.uk/policy-practice/policy-positions/register-foster-carers">a national register of foster carers</a>. The registration body would make final decisions on a foster carer's continued suitability to remain on or be added to a national register. All qualifying determination decisions regarding someone’s suitability to continue to be approved would have to be referred to the registration body by fostering service providers, and that body would make the final decision. Therefore, foster carers could be removed or refused entry to the register for two reasons: the foster carer does not meet the entry requirements; or the registration body decides to deregister based on a referral from a fostering service.<br /> &nbsp;</p> <p><a class="button" href="https://www.thefosteringnetwork.org.uk/sites/default/files/2021-02/Proposed%20Adoption%20and%20Fostering%20%28Specified%20Complaints%29%20%28Miscellaneous%20Amendments%20and%20Revocations%29%20%28Wales%29%20Regulations%202020_Response%20from%20The%20Fostering%20Network.pdf">Read our full response</a></p> <p>&nbsp;</p> <p>tags:</p> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: * links--node.html.twig x links.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/tfnetwork/templates/system/links.html.twig' --> <!-- END OUTPUT from 'themes/custom/tfnetwork/templates/system/links.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-content-topic--page.html.twig * field--node--field-content-topic.html.twig * field--node--page.html.twig * field--field-content-topic.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-content-topic field--type-entity-reference field--label-hidden field--items"> <div class="field--item"><a href="/taxonomy/term/1157" hreflang="en">complaints</a></div> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-members-only--page.html.twig * field--node--field-members-only.html.twig * field--node--page.html.twig * field--field-members-only.html.twig * field--boolean.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-members-only field--type-boolean field--label-hidden field--item">0</div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> Fri, 19 Feb 2021 16:25:25 +0000 Daisy Elliott 12124 at https://thefosteringnetwork.org.uk Compliments, suggestions and complaints https://thefosteringnetwork.org.uk/about/about-us/compliments-and-complaints <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--page.html.twig x field--node--title.html.twig * field--node--page.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--title.html.twig' --> <span property="schema:name">Compliments, suggestions and complaints</span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--page.html.twig x field--node--uid.html.twig * field--node--page.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--uid.html.twig' --> <span rel="schema:author"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/modules/user/templates/username.html.twig' --> <span lang="" typeof="schema:Person" property="schema:name" datatype="">admin</span> <!-- END OUTPUT from 'core/modules/user/templates/username.html.twig' --> </span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--page.html.twig x field--node--created.html.twig * field--node--page.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/modules/node/templates/field--node--created.html.twig' --> <span property="schema:dateCreated" content="2015-12-14T17:56:45+00:00">Mon, 12/14/2015 - 17:56</span> <!-- END OUTPUT from 'core/modules/node/templates/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-introduction--page.html.twig * field--node--field-introduction.html.twig * field--node--page.html.twig * field--field-introduction.html.twig * field--text-long.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-introduction field--type-text-long field--label-hidden field--item"><p>Should you&nbsp;wish to raise a complaint, give us a compliment or make suggestions about our work then we positively welcome your views and want to hear from you.</p> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--page.html.twig * field--node--body.html.twig * field--node--page.html.twig * field--body.html.twig * field--text-with-summary.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div property="schema:text" class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><h3>Our principles</h3> <p>We have procedures for making compliments, suggestions and complaints based on the following principles.</p> <p>We will:</p> <ul> <li>ensure open access to all procedures</li> <li>adhere to The Fostering Network equal opportunities policy</li> <li>carry out an impartial review of all complaints</li> <li>require positive action on the part of The Fostering Network’s senior management team and board of trustees in response to justified complaints</li> <li>aim to resolve all complaints satisfactorily where possible</li> <li>keep an open mind with regard to all suggestions</li> <li> <div>regard compliments, suggestions and complaints as a way of continuously improving our services.<br /> &nbsp;</div> </li> </ul> <h3>Procedures for compliments, suggestions and complaints</h3> <h4>1. To give a compliment</h4> <p>It is of enormous value for us to hear of any positive experiences that you have had while involved with The Fostering Network. If you would like to pay us a compliment, please write to us or send us an email. You can send your compliments to the individual you have been in contact with, to our <a href="mailto:info@fostering.net">general enquiries team&nbsp;</a>or to our <a href="mailto:sarah.thomas@fostering.net">chief executive</a>.&nbsp;</p> <h4>2. To share a suggestion</h4> <p>Suggestions for how we might improve any aspect of our service are always welcome. If you have a suggestion for us, please contact the relevant country office (<a href="/about/about-us/contact-us">find contact details here</a>) or write to the <a href="mailto:sarah.thomas@fostering.net">chief executive</a> clearly stating your suggestion, which part of the service it relates to, and the benefits you believe the suggestion would offer to our members, to fostering,&nbsp;or to the organisation.&nbsp;</p> <h4>3. To make a complaint</h4> <p>A complaint is defined as ‘the expression of dissatisfaction concerning the service provided by The Fostering Network, or of the actions of an individual providing that service’.&nbsp;</p> <p>We recognise that sometimes raising a concern may not be enough and that you may wish to take the matter through our complaints procedure.</p> <p><a href="/making-complaint-about-fostering-network">How to make a complaint about The Fostering Network</a>.</p> <p>If you have any questions about our complaints procedure, please get in touch by emailing <a href="mailto:info@fostering.net">info@fostering.net</a> or calling 020 7620 6400.</p> <h4>&nbsp;</h4> <h4>Note on anonymity and confidentiality</h4> <p>While The Fostering Network accepts complaints that are made in confidence, please note that this can make investigation of a complaint difficult.</p> <p>If there is any indication that a complaint involves a child being at risk of harm, The Fostering Network will pass on the information to the statutory agencies.</p> <p>&nbsp;</p> <p>Tags:</p> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: * links--node.html.twig x links.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/tfnetwork/templates/system/links.html.twig' --> <!-- END OUTPUT from 'themes/custom/tfnetwork/templates/system/links.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-content-topic--page.html.twig * field--node--field-content-topic.html.twig * field--node--page.html.twig * field--field-content-topic.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-content-topic field--type-entity-reference field--label-hidden field--items"> <div class="field--item"><a href="/taxonomy/term/1157" hreflang="en">complaints</a></div> <div class="field--item"><a href="/taxonomy/term/1210" hreflang="en">The Fostering Network</a></div> </div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-members-only--page.html.twig * field--node--field-members-only.html.twig * field--node--page.html.twig * field--field-members-only.html.twig * field--boolean.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> <div class="field field--name-field-members-only field--type-boolean field--label-hidden field--item">0</div> <!-- END OUTPUT from 'themes/contrib/bootstrap/templates/field/field.html.twig' --> Mon, 14 Dec 2015 17:56:45 +0000 admin 9792 at https://thefosteringnetwork.org.uk