Salary: £30,044 - £34,104 (FTE £37,555 - £42,630) + London Weighting if eligible
Hours: 28 hours per week (0.8 FTE)
Location: Can be based in any of our four offices (London, Belfast, Cardiff or Glasgow) or from home. Occasional travel to London to meet the wider team will be required.
The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.
We are looking for an experienced CRM administrator / manager who is well versed with Microsoft Dynamics and ready to help us take our CRM usage to the next level. You will be a strong communicator who takes a proactive attitude to problem-solving.
You will have experience of system configuration, user training and partnering with teams to get the most out of our data. If that sounds like you, we’d love to hear from you!
Our CRM Administrator will be the primary owner of our CRM system (Microsoft Dynamics). They will work with internal teams and external partners to ensure the system meets organisational needs by managing and enhancing functionality, ensuring delivery of meaningful reporting and maintaining system integrity and compliance with data protection regulations.
The primary objectives of the role are:
Take ownership: Act as product owner for the CRM system and the first port of call for advice and guidance
Optimise and increase usage: Work closely with internal stakeholders to optimise usage of the system and ensure the CRM is supporting the achievement of our organisational strategy
Drive system development: Design and implement a roadmap for ongoing development of the system based on business needs.
Manage supplier relationships: Manage the relationship with external partners, ensuring value for money and quality output
Develop reporting capabilities: Develop our reporting capabilities to drive decision-making based on robust evidence and insight around our members and service-users
At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially those from under-represented and minoritised backgrounds. All applications and hiring decisions will be considered on merit.
For an informal conversation about the role, please contact Jon Fox, Head of IT & Facilities, on [email protected]
To apply please email your completed application form to [email protected].
CVs will not be accepted.
Closing date: Wednesday 30 April 23.59pm
Shortlisting date: Thursday 1 May
Interview date: Wednesday 7 May
Interview location: Remote (Microsoft Teams)
We look forward to hearing from you!
The Fostering Network Registered office 87 Blackfriars Road, London SE1 8HA Registered charity in England and Wales 280852 and in Scotland SC039338 Registered in England and Wales as a limited company no. 1507277 VAT Registration 231 6335 90 thefosteringnetwork.org.uk